Malsetti |
F.A.Q.
Shopping with us is simple. Pick what you like, add it to your cart, and checkout in just a few clicks. We’ll send you an email once your order is on the way. An even better option is to contact us directly — for example on WhatsApp — where our consultant will help you choose the right model, size, and color.
Prefer offline? Malsetti is planning to open a small physical store for offline purchases in 2026, located in Tbilisi.
We follow the standard European size chart, so choosing your size is easy. If you’re not sure, just write to us — we can send you the exact measurements in centimeters or inches, so you can compare them with your foot.
Giorgi:
How long will they last?
MALSETTI:
Generations. Your grandchildren will be rocking Malsetti at their first job interview.
Terms & Conditions
Welcome to Malsetti.com. These Terms & Conditions apply to all purchases made on our website and in our physical store in Tbilisi. By placing an order, you agree to the terms outlined below.
Orders are confirmed once payment is successfully processed. We accept major credit and debit cards, other available payment methods.
We prepare and dispatch all orders within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Products may be returned or exchanged within 14 days of delivery if unworn and in their original condition. Return shipping costs are the responsibility of the customer, unless the item was defective.
Orders placed on weekends or public holidays are processed on the next business day.
Products may be returned or exchanged within 14 days of delivery if unworn and in their original condition. Return shipping costs are the responsibility of the customer, unless the item was defective.
- Domestic Delivery (Georgia)
Estimated delivery time: 1–3 business days after dispatch.
- International Delivery
Estimated delivery times:
- Europe: 5–10 business days
- Middle East: 5–12 business days
- USA / Canada: 7–14 business days
- Asia: 7–14 business days
- International Shipping Fees
At Malsetti, we take great pride in the craftsmanship and quality of our handmade products.
To ensure transparency and comfort for every customer, we provide a clear and structured Refund Policy outlined below.
1. Eligibility for Refund
A customer may request a refund in the following cases:
1.1. Manufacturing Defect
If the product has a confirmed defect related to stitching, leather quality, sole attachment, or any other production issue.
1.2. Incorrect Item Received
If the customer receives an item, size, or color different from what was ordered.
1.3. Size Error Due to Our MistakeI
f the received size does not match the size indicated on the order or product label.
1.4. Order Cancellation (Before Shipment)
The customer may cancel the order and receive a full refund before the product is shipped.
1.5. Delivery Issues
A refund may be issued in cases where:
Refunds cannot be issued in the following scenarios:
To submit a refund request, the customer must:
In most refundable cases, the customer must return the product in its original condition, including:
5. Exchange Option
If the customer prefers an exchange instead of a refund, we will gladly offer:
To ensure transparency and comfort for every customer, we provide a clear and structured Refund Policy outlined below.
1. Eligibility for Refund
A customer may request a refund in the following cases:
1.1. Manufacturing Defect
If the product has a confirmed defect related to stitching, leather quality, sole attachment, or any other production issue.
1.2. Incorrect Item Received
If the customer receives an item, size, or color different from what was ordered.
1.3. Size Error Due to Our MistakeI
f the received size does not match the size indicated on the order or product label.
1.4. Order Cancellation (Before Shipment)
The customer may cancel the order and receive a full refund before the product is shipped.
1.5. Delivery Issues
A refund may be issued in cases where:
- The order was lost in transit,
- The parcel cannot be delivered to the customer,
- Delivery was cancelled due to logistical reasons.
Refunds cannot be issued in the following scenarios:
- Natural marks and minor variations in genuine leather (this is normal for high-quality calf leather).
- Wear or damage caused by improper use.
- Requests submitted after 14 days from the date of delivery.
- Products that show signs of use or wear.
- Customized, engraved, or personalized items.
To submit a refund request, the customer must:
- Contact us at info@malsetti.com or via WhatsApp.
- Provide the order number, photos of the product, and a detailed description of the issue.
- Allow up to 3 business days for review.
- Refunds are processed to the original payment method.
- The processing time may vary depending on the customer’s bank (usually 3–10 working days).
In most refundable cases, the customer must return the product in its original condition, including:
- Branded shoe box
- Dust bag
- Unused product with all labels intact
5. Exchange Option
If the customer prefers an exchange instead of a refund, we will gladly offer:
- Size exchange
- Color exchange (if available)
- Product change within the same price range
Malsetti is not liable for indirect damages, including courier delays, customs holds, or misuse of the products.
These Terms & Conditions are governed by the laws of Georgia
Privacy Policy
We collect personal information such as name, email, phone number, address, and payment details when you place an order
Your data is used to process and deliver your order, communicate updates, and, with your consent, share news or special offers.
We only share information with trusted partners necessary to complete your order — such as couriers and payment providers.
Malsetti.com uses cookies to enhance your browsing experience and gather anonymous analytics.
You may request access to your personal data, ask for corrections, or request deletion at any time. You can also opt out of marketing communications.
We use SSL encryption and maintain strict security protocols to protect your data.
Our company is officially registered in the beautiful country of Sakartvelo under identification code 322771540, ensuring full legal recognition and the right to operate both locally and internationally.
